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To Get Started

Personal

  1. Complete the MyAccount enrollment.
  2. Call 800-843-5233 if you have questions.

Organizations

  1. Complete the MyAccount Business/Organization Application.
  2. Review for accuracy and completeness.
  3. Mail application to LCEF.
  4. Call 800-843-5233 if you have questions.

Helpful Materials

MyAccount Information

Terms & Conditions

MyAccount

MyAccount provides online access to LCEF investments and loans through a secure, easy-to-use site. It supports your stewardship efforts by using low-cost methods to complete transactions or view your statements. In addition, you have the convenience of access anywhere you can log on to the Internet. You can even set up alerts letting you know your balance or when a payment is due—keeping you informed while on the go.

With MyAccount, you can:

  • View current investment and loan balances and activity in real time.
  • Make one-time and recurring payments to outside payees.
  • Access statements electronically (e-statements).
  • Use calculators for things such as loan payments.
  • Transfer funds between investments at LCEF and other financial institutions.
  • See images of checks written from your StewardAccount®.
  • Communicate with LCEF staff safely and securely through the Messaging tool.

Enrollment for Personal Users:

Click on the link below to begin enrollment in MyAccount. After entering information to verify your identity, you will create a user name and password, and then be directed to the LCEF homepage to log in to MyAccount.

Enrollment for Business/Organization Users:

Click on the link below to access the Business/Organization MyAccount Application. Upon receipt of your application, LCEF will complete your enrollment and notify you of your new MyAccount user name and temporary password. The first time you log in to MyAccount, you will be asked to change your password. From there, you have access to the available online services of the MyAccount system.

Organization Application

Online Agreement

Review the Terms & Conditions of your MyAccount agreement.

Frequently Asked Questions

What is MyAccount?

MyAccount is a secure online service allowing LCEF investors and borrowers quick access to their LCEF investment and loan information and statements via the Internet, and to conduct transactions from certain accounts.

LCEF offers MyAccount to promote good stewardship of resources. The use of MyAccount lowers administrative costs, helping LCEF offer competitive loan rates to LCMS churches, schools, and church workers.

What services are available using MyAccount?

Besides viewing investment and loan account history and balances, MyAccount users may:

  • Make internal transfers
  • Make external transfers
  • Reorder checks
  • View images of checks on StewardAccounts
  • Make one-time and recurring payments through Bill Payment option
  • Choose electronic statement option (e-statement)
  • Inform LCEF of address and email changes
  • Contact LCEF staff via secure email system
What accounts are available using MyAccount?
Investors and loan customers may have access to all of their accounts through MyAccount. There may be limitations to certain functions within MyAccount, depending on the type of account. For example, accounts that do not allow for transactions will be limited to inquiry access only.
Are there fees associated with MyAccount?

There are no fees for accessing account information or transferring funds—these services are free thanks to your stewardship!

LCEF will continue to charge for special services related to your accounts, such as stop payments or check reorders. For more information, please refer to the Special Service Fee Notice.

Can I see my LCEF statements electronically?

To begin receiving statements electronically, select the “E-Statements” link located under the “Accounts” menu option in MyAccount. You will be prompted to read and accept the E-Statement Consent and Authorization Disclosure to complete the enrollment process.

Why can't I see my old statements?

If you just signed up for electronic statements (e-statements), you will see your statements during the next statement posting cycle. If you have trouble seeing them after that period, please call 800-843-5233, 7:45 a.m. to 4:15 p.m., (CT) Monday through Friday.

What do I need to use MyAccount?

The following items are required to use MyAccount:

  • An LCEF investment account or loan.
  • Access to an Internet connection with one of the supported browsers listed below.
  • To print account history or check copies, your computer must be connected to a printer.

The supported browsers are these software versions or higher:

  • Microsoft Internet Explorer 8
  • Apple Safari 5.1.7
  • Google Chrome 19
  • Mozilla Firefox 8

To enroll, personal users must complete the online enrollment, while business and organization users must apply for access to obtain a user name and temporary password. Please see the enrollment information at the top of this screen for details.

After I sign up, when can I begin using MyAccount?

Personal users may begin using MyAccount immediately after online enrollment.

Business and organization users will receive welcome information within seven days after LCEF receives your application. At that time, you will receive your MyAccount user name and temporary password, and may begin using MyAccount to access your LCEF investment and loan information.

What if I need to speak with someone about MyAccount?

Please call 800-843-5233 between 7:45 a.m. and 4:15 p.m. (CT) Monday through Friday to speak to an LCEF Information Representative.

If you call LCEF outside regular business hours, please leave a detailed voicemail message. Our representatives can begin to research your question before we contact you.

For questions regarding the Bill Payment feature of MyAccount, please review the contact information under the “Contact Us” in Bill Payment.

I am having trouble logging on to MyAccount. Why?

Personal users: Have you enrolled in MyAccount? If not, go to the MyAccount page to enroll.

Organization/Business Users: Have you completed a MyAccount application and received a MyAccount user name and password? If not, please complete the Organization Application to apply for access.

Your password is case-sensitive, so check your Caps Lock key. Occasionally, the MyAccount system is being updated and will be unavailable; however, these periods are brief. Try to log in again in a little while.

I forgot my user name. What do I do?

If you have forgotten your MyAccount user name, please call an LCEF Information Representative at 800-843-5233, 7:45 a.m. to 4:15 p.m. (CT) Monday through Friday, or fill out our Contact Us form.

I forgot my password. What do I do?

If you have forgotten your password, it can be reset by clicking on the "Forgot your password?" link on the Password screen within MyAccount. You will be required to answer questions to verify your identity before being prompted to change your password. If you continue to experience problems, please call an LCEF Information Representative at 800-843-5233, 7:45 a.m. to 4:15 p.m. (CT) Monday through Friday, or fill out our Contact Us form.

Can I change my password?

If you wish to change your password, log in to MyAccount, select "Administration," then select "Change Password" and follow the instructions.

Why aren't all of my accounts listed in the "Account Overview"?

Personal users: Every effort is made to add new accounts. However, if you are missing an account in the "Account Overview," contact LCEF at 800-843-5233, 7:45 a.m. to 4:15 p.m. (CT) Monday through Friday, and we will add the missing account.

Business/Organization users: LCEF requires a MyAccount application to be completed for each account that is added to MyAccount. The application must be signed by an elected officer or partner of your business or organization, approving the account's placement on MyAccount. New loan accounts will be added automatically for each existing user of your organization.

What does LCEF do with my information?

Your privacy is very important to LCEF, as is safeguarding your financial information. Please review our Privacy Policy that explains how LCEF protects your interests.

How secure is my information on MyAccount?

MyAccount supports the highest level of Internet security to protect your personal financial information. From the moment you enter your MyAccount user name and password until the moment you log off, all communications between you and LCEF within the MyAccount system are encrypted to protect your privacy and the confidentiality of your account information.

How do I know when my information is encrypted?

Secure websites will display a picture of a closed lock or a picture of a key usually at the bottom of the computer screen or in the address bar of the browser. If the site is not secure, the lock will appear open, or the key will appear to be broken.

Who is eligible to use Bill Payment?

Personal users: An eligible StewardAccount® is required to use the Bill Payment feature. The Bill Payment feature may not be used with:

  • Family Emergency StewardAccounts
  • Health Savings Accounts (HSAs)
  • Minor/Custodian StewardAccounts
  • StewardAccounts with a multiple-signer restriction

Business/Organization users: An eligible StewardAccount and a completed MyAccount Bill Pay Manager Application are required to utilize the Bill Payment feature. Restrictions will apply. For additional information, please call an LCEF Information Representative at 800-843-5233, 7:45 a.m. to 4:15 p.m. (CT) Monday through Friday, or fill out our Contact Us form.

How do I enroll in Bill Payment?

Personal users: Click the "Bill Payment" menu option in MyAccount. Follow the prompts to complete your enrollment.

Business/Organization users: The MyAccount Bill Pay Manager Application is required to utilize the Bill Payment feature. Restrictions will apply. For additional information, please call an LCEF Information Representative at 800-843-5233, 7:45 a.m. to 4:15 p.m. (CT) Monday through Friday, or fill out our Contact Us form.

Is there a limit to how many payments can be made through Bill Payment?

There is no limit to the number of payments made from investment accounts using the Bill Payment feature. However, there are payment amount limits:

  • The maximum amount of a single payment is $9,999.99.
  • The maximum daily limit of all payments is $20,000.00.
How soon will payments be made?

If making an electronic payment through Bill Payment, allow at least two to three days. If a check is sent, allow at least five days. The delivery information is shown on the set-up screen, so you will know how long to expect.

How long will payment history be available in Bill Payment?

Your payment history will be available for at least 18 months with an active MyAccount user name.

Can I set up Bill Payment reminders?

Yes, Bill Payment reminders can be set up. Within Bill Pay click on the "reminder" link below the name of your payee.

What if I need assistance with Bill Payment?

Within Bill Payment there are "How Do I ..." and "FAQs" links at the bottom of each screen. If you need assistance with a paid bill or have additional questions, select "Messages" in the Bill Payment side menu to send a secure email or obtain the phone number for customer support.

Are there fees associated with Bill Payment?

There is no charge to use the Bill Payment option. However, there are charges for special services related to your StewardAccount, such as a non-sufficient funds (NSF) fee. For more information, please refer to the Special Service Fee Notice.